3.5 Basic Troubleshooting
Candidates troubleshoot basic software and hardware problems common in digital learning environments. (PSC 3.5/ISTE 3e)
Artifact: Quizlet Account Troubleshooting (ITEC 7430)
Reflection:
Creating a screencast tutorial to explain a common troubleshooting area was a requirement of ITEC 7430, Internet Tools in the Classroom. I used Jing to create a screencast explaining to my beginning French students how to create a Quizlet account and how to access our common class so that activities can be recorded and tracked. To begin, I first explained the process of creating an account via the Quizlet website. Then, I showed students how to find and join our French 1 class, which is often the most confusing part for students who have never used Quizlet before. Additionally, while creating the Jing screencast, I discovered that the time spent preparing the script and setting up the needed windows and programs to be well worth the effort. Many errors in speech and jumps in the video can be avoided through this additional work.
The process of creating this screencast tutorial allowed me to demonstrate mastery of Standard 3.5, which states that candidates “troubleshoot basic software and hardware problems common in digital learning environments.” Having a Quizlet account is a requirement of many of the foreign language classes at Lambert High School. Students often find the process of joining a class to be the most problematic. By demonstrating the process for students in a systematic and visual fashion, it allows the opportunity for students in all languages to follow along and replicate the process for their own class. This created a situation where I was able to troubleshoot in advance of the problem.
When I create another troubleshooting screencast in the future, I plan to focus on some of the issues that have commonly arisen out of using our new online learning management system. This would allow me to focus on software issues common to students, teachers, and parents. I will also spend more time on the script and set-up prior to recording the screencast in order to eliminate errors of speech or minor jumps in the video.
Creating a screencast tutorial to explain a common troubleshooting area was a requirement of ITEC 7430, Internet Tools in the Classroom. I used Jing to create a screencast explaining to my beginning French students how to create a Quizlet account and how to access our common class so that activities can be recorded and tracked. To begin, I first explained the process of creating an account via the Quizlet website. Then, I showed students how to find and join our French 1 class, which is often the most confusing part for students who have never used Quizlet before. Additionally, while creating the Jing screencast, I discovered that the time spent preparing the script and setting up the needed windows and programs to be well worth the effort. Many errors in speech and jumps in the video can be avoided through this additional work.
The process of creating this screencast tutorial allowed me to demonstrate mastery of Standard 3.5, which states that candidates “troubleshoot basic software and hardware problems common in digital learning environments.” Having a Quizlet account is a requirement of many of the foreign language classes at Lambert High School. Students often find the process of joining a class to be the most problematic. By demonstrating the process for students in a systematic and visual fashion, it allows the opportunity for students in all languages to follow along and replicate the process for their own class. This created a situation where I was able to troubleshoot in advance of the problem.
When I create another troubleshooting screencast in the future, I plan to focus on some of the issues that have commonly arisen out of using our new online learning management system. This would allow me to focus on software issues common to students, teachers, and parents. I will also spend more time on the script and set-up prior to recording the screencast in order to eliminate errors of speech or minor jumps in the video.